Job Description

Medical Assistant

About City of Hope

City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases.

Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope’s translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution.  AccessHope, a subsidiary launched in 2019 serves employers and their health care partners by providing access to City of Hope’s specialized cancer expertise.

A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation’s "Best Hospitals" in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California, Arizona, Illinois and Georgia. 

Job Description:

****Position comes with a sign-on bonus!***

This position is responsible for assisting clinicians and nursing staff in providing medical care, as well as, implementing and assisting with direct patient care. The M.A. works in a team model to improve the patient experience, create better communication and access to care, and support processes that will improve patient satisfaction.


Prepares patient for exam and treatment by taking and recording vital signs, symptoms, and other necessary measurements and recording chief complaints, documents pain scores as appropriate. Reports condition of patient which may be indicative of change in the patient's condition to the clinician. Escorts the patient as needed.
Assists providers with exams and minor in-office procedures which could include taking patients’ blood pressure, documenting respiration and heart rate/pulse, taking temperature, as well as performing ear irrigation and EKGs. Performs venipuncture and obtains blood and bodily specimens. Responsible for prioritization of patient flow through clinical process.
Coordinates and manages patient care including pre-certifications, referrals, authorizations, disability paperwork, prescriptions, and scheduling of patients for clinic, hospital, and other ancillary medical treatments and tests. Responsible for communicating appropriate test results to patient. Acts as a resource to clinician to provide optimal patient care. May administer medications upon the specific authorization and supervision of a licensed physician in accordance with established policies and procedures or as directed.
Provides clerical support with patient/client notifications and documentation to include but not limited to complete medical records including labs, authorizations, X-Rays, hospital records and any previous care pertaining to each patient visit. Communicates with insurance companies to obtain authorizations for therapies, testing, and specialist referrals. Provides complete and accurate information necessary for billing related to the patient encounter in a timely fashion.
Maintains a clean and functional environment including cleaning and disinfection of equipment, exam rooms, and storage areas. Disinfects equipment and instruments using appropriate solutions following sterilization procedures. Follows manufacturer's recommendations and OSHA guidelines in handling of hazardous substances. Performs basic maintenance of equipment and coordinates needed maintenance for prompt repairs.
Orders supplies and stocks patient care areas. Monitors inventory including medication/injectables and immunizations (e.g., expired medications/equipment and recalls).
Documents and maintains preventative maintenance and quality records.
Obtains all necessary patient records as required by physician and verifies presence of consent prior to treatment or procedures.
Prepares and stocks exam/treatment rooms and orders supplies as needed.
Assists with delegated patient education including but not limited to distributing education literature, etc.
Processes instruments and equipment as needed.


Experience: One year within the last three years in a comparable job classification.

Education: High school diploma or equivalent -AND- one of the following:

Completion of an approved Medical Assistant (MA) Training Program (in accordance with Arizona State R4-16-101 accrediting regulations);


  Completion of an unapproved medical assistant training program and passage of the medical assistant examination administered by a certifying organization accredited by either the American Association of Medical Assistants (AAMA) or the American Medical Technologists National Commission for Certifying Agencies (NCCA) or the American National Standards Institute (ANSI).


Completion of a United States Armed Forces medical services training program.



If a graduate of an unapproved program, Medical Assistant Certification from either the American Association of Medical Assistants (AAMA) or the American Medical Technologists National Commission for Certifying Agencies (NCCA) or the American National Standards Institute (ANSI)


Graduate under an approved training program identified in R4-16-101 when certificate was awarded.

American Heart Association (AHA) Basic Life Support (BLS

Pay Range

$17.20 - $26.55

Placement within the identified pay range is based on individual and market factors including, but not limited to, experience, education, credentials (including licenses and certifications), geographic location, market competition, skill set (including market availability of required skills), assigned/anticipated job tasks, and level of responsibility.  These factors are considered without regard to an individual’s status as a member of any protect group pursuant to federal, state, and/or local law.

City of Hope’s commitment to Diversity, Equity, and Inclusion

We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities.  Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds, and experiences to our work -- and that our teams align with the people we serve in order to build trust and understanding.  We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds, and perspectives; this is reflected in our work and represented in our people.

Visit: to begin your journey.

Application Instructions

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